Privacy Policy

1. Overview

SocialDrawPlay ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social casino gaming services.

Key Points:

We provide entertainment-only games with virtual credits
No financial information is collected (no real money involved)
We comply with Canadian privacy laws
Your data is protected with industry-standard security

2. Information We Collect

Personal Information You Provide:

Account Registration: Name, email address, date of birth, phone number
Age Verification: Government-issued ID for 19+ verification
Contact Information: When you contact our support team
Communication Preferences: Newsletter and notification settings

Automatically Collected Information:

Device Information: IP address, browser type, operating system
Usage Data: Game activity, session duration, features used
Technical Data: Log files, error reports, performance metrics
Location Data: General geographic location (country/province level)

What We DON'T Collect:

Credit card or payment information (no real money involved)
Social security numbers or government ID numbers (except for age verification)
Precise location data or GPS coordinates
Sensitive personal information beyond what's necessary

3. How We Use Information

We use your information for the following purposes:

Service Provision:

Create and manage your account
Provide access to games and features
Track virtual credits and game progress
Customize your gaming experience

Legal Compliance:

Verify age requirements (19+)
Comply with Canadian regulations
Prevent fraud and abuse
Maintain responsible gaming standards

Communication:

Respond to your inquiries
Send account-related notifications
Provide customer support
Send newsletters (with consent)

Improvement:

Analyze usage patterns
Improve game performance
Develop new features
Fix technical issues

4. Information Sharing

We DO NOT sell your personal information to third parties.

We may share your information only in these limited circumstances:

Service Providers: Third-party companies that help us operate our services (hosting, analytics, customer support)
Legal Requirements: When required by law, court order, or government request
Safety and Security: To protect our users, prevent fraud, or investigate violations
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly agree to share information

All third-party service providers are contractually obligated to protect your information and use it only for specified purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies:

Account authentication
Security features
Basic site functionality
Session management

Analytics Cookies:

Usage statistics
Performance monitoring
Error tracking
Feature usage analysis

Preference Cookies:

Language settings
Display preferences
Game settings
Notification preferences

Marketing Cookies:

Newsletter preferences
Communication tracking
Campaign effectiveness
User engagement metrics

Cookie Control:

You can control cookies through your browser settings or our cookie consent banner. Note that disabling essential cookies may affect site functionality.

6. Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards:

SSL/TLS encryption for data transmission
Encrypted data storage
Secure server infrastructure
Regular security updates
Firewall protection
Intrusion detection systems

Administrative Safeguards:

Limited access to personal data
Employee privacy training
Background checks for staff
Regular security audits
Incident response procedures
Data breach protocols

Security Notice:

While we implement strong security measures, no system is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

7. Data Retention

We retain your information for different periods based on the type of data and legal requirements:

Account Information:

Retained while your account is active and for 7 years after account closure for legal compliance.

Game Activity Data:

Retained for 3 years for analytics and service improvement purposes.

Communication Records:

Customer support communications retained for 2 years.

Technical Logs:

Server logs and technical data retained for 1 year for security and troubleshooting.

Data is securely deleted when retention periods expire, unless longer retention is required by law.

8. Your Privacy Rights

Under Canadian privacy laws, you have the following rights:

🔍 Access

Request a copy of the personal information we hold about you.

✏️ Correction

Request correction of inaccurate or incomplete information.

🗑️ Deletion

Request deletion of your personal information (subject to legal requirements).

📤 Portability

Request your data in a portable format where technically feasible.

🚫 Opt-Out

Withdraw consent for marketing communications at any time.

📋 Complaint

File a complaint with privacy authorities if you believe your rights have been violated.

How to Exercise Your Rights:

Contact us at [email protected] or call +1 (416) 555-0123. We will respond within 30 days.

9. Children's Privacy

STRICTLY 19+ ONLY

SocialDrawPlay services are exclusively for users aged 19 and older. We:

Do not knowingly collect information from anyone under 19
Require age verification during registration
Will immediately delete any information discovered to be from a minor
Encourage parents to monitor their children's internet usage

If you believe we have inadvertently collected information from someone under 19, please contact us immediately at [email protected].

10. International Users

SocialDrawPlay is based in Canada and primarily serves Canadian users. If you access our services from outside Canada:

Your information may be transferred to and processed in Canada
Canadian privacy laws will apply to your information
You consent to this transfer by using our services
We implement appropriate safeguards for international transfers

Note for International Users:

Please ensure that social casino gaming is legal in your jurisdiction before using our services. You are responsible for compliance with local laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

Changes in our services or business practices
New legal requirements or regulations
Improvements to our privacy practices
User feedback and suggestions

When we make changes:

We will update the "Last Updated" date at the top of this policy
Significant changes will be communicated via email or website notice
Continued use of our services constitutes acceptance of changes
You can always find the current version on our website

12. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Privacy Officer

SocialDrawPlay Privacy Team

📍 123 Casino Street
Toronto, ON M5V 3A8
Canada

📞 +1 (416) 555-0123

✉️ [email protected]

Response Times

📧 Email inquiries: Within 48 hours
📞 Phone calls: During business hours
📋 Formal requests: Within 30 days
🚨 Privacy concerns: Immediate attention

Privacy Complaints:

If you're not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

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